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Sales Order Header Open with Lines Closed or Cancelled (Doc ID 1955406.1)

Last updated on AUGUST 20, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3.3 version,

ACTUAL BEHAVIOR
---------------
Order headers remain in 'Booked' Status even though all the Lines for that Order are either closed or cancelled.
This is the same issue explained in Doc ID 1489657.1: RCA For Order Header Is Booked, Although All Lines Are Closed/cancelled.
The note description says that it is applicable for Rel 12.1.3 as well, however, <Patch 8340612:R12.OWF.A> which is listed as a solution does not work for 12.1.3.

EXPECTED BEHAVIOR
-----------------------
Order header should close automatically when all lines are either closed / cancelled.

STEPS
-----------------------
Issue cannot be reproduced at will.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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