Sales Order Header Open Lines Closed or Cancelled (LINES CANCELLED BUT WF OPEN )

(Doc ID 1955406.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 12-Sep-2016***

Symptoms

On : 12.1.3.3 version,

ACTUAL BEHAVIOR
---------------
When orders remain in 'Booked' Status at the Header Level even though all the Lines for that Order are either closed or cancelled this is the same issue explained in the following note: RCA For Order Header Is Booked, Although All Lines Are Closed/cancelled (Doc ID 1489657.1). The note description says that it is applicable for Rel 12.1.3 as well, however, the Patch (8340612:R12.OWF.A) which is listed as a solution does not work for 12.1.3.

EXPECTED BEHAVIOR
-----------------------
Order header should close automatically when all lines are either closed / cancelled.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Cannot reproduce the issue.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close the order because the Order header remains open every time.

Cause

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