Line is Cancelled By Updating Ordered Quantity to 0 However Line Workflow is not Closed (Doc ID 1955406.1)

Last updated on JULY 07, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
Line status changes to cancelled when updating ordered quantity to 0 using the Process Order API. However the line workflow does not close and remains open.
When order is booked for the other lines on the order, workflow is picking up the workflow of the cancelled line and progressing it which causes it to become stuck.


EXPECTED BEHAVIOR
-----------------------
Expect that line workflow will close when order line is cancelled.


STEPS
-----------------------
Issue cannot be reproduced at will.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.