Service Contracts Main Billing Program Fails With "User Defined Exception"

(Doc ID 1959684.1)

Last updated on JULY 04, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ISSUE

Service Contracts Main Billing program completes with warning and shows the following message in log:

ERROR
Calculate Price Error E
OKS_BILLING_PUB.Calculate_bill => MAIN LINE EXCEPTION RAISE User-Defined Exception


STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
1. Take a contract in Active status
2. Run main billing (with preview mode = Yes or No) and look at the log file and output file

Cause

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