Performance Issue In Install Base Search (Doc ID 1960904.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behaviour
Searching for item instances by item number causes slow performance and in some cases causes the instance search page to time out with 'Internal Server Error'

The Server Error Log from the Internal Server Error could contain:

File does not exist
oc4j_socket_recvfull timed out


Expected Behaviour
Search by item number should return instances in a timely manner

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Navigation: Oracle Installed Base Agent User > Item Instance > Item Instances
2. In the Simple Search UI enter item number
3. The Install Base information does not return and after 5 to 10 minutes, the Internal Server Error is received.

Cause

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