Error: "A Destination Charge Account is mandatory and could not be determined" When Creating PO from one Operating Unit, and ship to a different Operating Unit (Doc ID 1963279.1)

Last updated on NOVEMBER 01, 2023

Applies to:

Symptoms

In 12.2.3:
 
When creating a purchase order shipment that has a ship to organization that belongs to a different operating unit - other than the operating unit used on the purchase order header, errors are encountered:

Error:
"A Destination Charge Account is mandatory and could not be determined. Review your account generator setup"


Replication Steps:
The issue can be reproduced at will with the following steps:
1. Define Shipping networks
2. Define Inter company flows
3. Create purchase order, select a destination inventory organization (Ship  To Organization)  belonging to a different Operating Unit - in the shipment screen , enter need by date and try to Save.
  - Example - Purchase Order Header - Operating Unit is <OU1>
  - Then choose E1 - <OU2> as the ship to organization on the purchase order shipment - E1 belongs to Operating Unit <OU2>
4. You get a message saying 'Error' and a note saying distributions are empty
5. Now if you go to distributions PO charge account is grayed out and when you click destination account it throws up an error saying "A destination Charge Account is mandatory and could not be determined . Review your account generator setup"

Cause

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