Cancellation is not qualified at this point. Quantity "0" is not allowed (Doc ID 1963461.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Following Error message faced while trying to cancel sales order line in status awaiting shipping:

Cancellation is not qualified at this point. Quantity "0" is not allowed
for a booked order if not cancellation. Please delete the line instead or
change the processing constraint setup to qualify the cancellation.

This issue occurred for all awaiting shipping or a waiting return lines

Cause

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