Some Tasks Are Locked In Status "Loaded" With 'The Task Is Unavailable' Error

(Doc ID 1986795.1)

Last updated on DECEMBER 09, 2016

Applies to:

Oracle Warehouse Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

When attempting to do a Paper Based Pick tasks in 'Loaded' status on mobile, the following error occurs: "Task is unavailable"

The issue can be reproduced with the following steps:
1. Go to: Whse Mgmt mobile
2. Navigate to Tasks > Manual Tasks > Paper Based Pick
3. Enter or scan the Pick ID.
4. See the error message: Task is unavailable

How to complete the task?

Solution

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