Post 12.2.3 Upgrade: OM Credit Check Failure Notification is Generating (Doc ID 1989926.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Order Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Receiving Credit Check Hold notifications for a single sales order stuck with Credit Check Hold. We have found that once an order is getting hold due to credit check failure at the time of order booking, the first notification is going the order creator.

In the Order Type definition, Credit Check Rule is enabled during Ordering (read Booking) and Picking events.

As workaround:
If Ct doesn't want to receive notification when Credit Check fail at Pick Release, they can disable "Send Hold Notification" flag of Credit Check Rule which assigned to Picking event of Order Type.

Cause

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