How is the Termination Amount Generated for Intangible Items on a Subscription Contract (Doc ID 1990362.1)

Last updated on MARCH 01, 2022

Applies to:

Symptoms

When Terminating a Subscription Contract, the credited amount it is not the fully billed amount outside this period.Expect to have a credit memo generated for the full amount already billed after the termination date

Steps
1. Using the Service Contract Manager responsibility.
2. Create a Subscription Contract for an effectivity of 3 years.
3. Add a Subscription line with 3 Years duration.
4. Create the Billing Schedule as: 2 years for zero amount and 1 year with monthly billing using 'Equal Amount'.
5. Fully bill the contract.
6. Terminate the contract line 2 months before the End Date.
7. The credit amount calculated is less than a full months billed amount.

Cause

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