How to Remove the Collections\Dunning Contact from Defaulting into the Collections Header (Doc ID 1992329.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

When opening Collections Agent -> Collections form (IEXRCALL), and querying a customer, how can the default contact be removed\changed in the form?
 

Solution

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