How to Remove the Collections\Dunning Contact from Defaulting into the Collections Header

(Doc ID 1992329.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


When opening Collections Agent -> Collections form (IEXRCALL), and querying a customer, how can the default contact be removed\changed in the form?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms