Error:'You do not have access to this functionality' when Click on 'Instance Details' from Transaction Errors Processing Form in Installed Base Admin Responsibility (Doc ID 1992429.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When click on the "Instance Details" button from the Transaction Errors Processing Form (CSIERROR) in Installed Base Admin Responsibility,
the user receives the following error

ERROR
-----------------------
You do not have access to this functionality.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Oracle Installed Base Admin > Transaction Errors Processing
2. Select a record > Click on Instance Details button>
3. Oracle error message displays in a separate page:
Error Message: The following error occurred:
Invalid responsibility Specified.
No further information. Return to Previous Page or Return to Login Page buttons.
Contact system administrator. Administrators may view page source for more technical information about this error.

Cause

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