Universal Search give APP-AR-96282: Error ( no other details in error)

(Doc ID 1994308.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle TeleSales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Using the Universal Search,  when attempting to perform a quick search for a person or Organization,  the following error occurs.

ERROR
-----------------------
  APP-AR-96282: Error
 ( No other details or error text )

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Telesales responsibility
2. universal search
  quick search ( tab ) for type Person
 
3. enter criteria - first = John , Last = Doe

  Get error APP-AR-96282: Error

4. Enter another criteria - Last = John Doe

  APP-AR-96282: Error

5. Expanded search show John Doe person exists.

 

Cause

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