Object's Tree Smart Links Are Not Working (Doc ID 1995606.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Transportation Management - Version 6.3.4 to 6.4 [Release 6.3 to 6.4]
Information in this document applies to any platform.

Symptoms

Smart link icon is not working, does not show the SmartLinks menu

EXPECTED BEHAVIOR
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Smart link should show the SmartLinks menu

STEPS
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The issue can be reproduced at will with the following steps:
(1) Log into OTM
(2) Go to Shipment Management --> Shipment Management --> Buy Shipment --> Search (any record)
(3) Choose any record in Buy Shipment and click on the '+' icon on the left hand side of the ID column
(4) Click on + on the Order Releases folder which will show the related Order Release record, 'Smart Link' (inverted triangle) icon, action icon and delete tray
(5) Click on the smart link icon (inverted orange triangle) --> Nothing pops up

Cause

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