Account Merge Program, with Delete Option, Results in Unprocessed Third Party Merge Events (Doc ID 1998865.1)

Last updated on AUGUST 11, 2022

Applies to:

Symptoms

In Receivables 12..1.3,

You have run the Account Merge program, with delete option, and the MERGE_ACCT_OPTION_CODE = NONE results in unprocessed merge events, which cause period close issues.

Steps to Reproduce:
Create a New Customer Account and Save.

Go to the Customers Merge form (ARXCUMRG)
In the From section select the New Account created above.
In the To section select the existing Customer account.
Check the "Delete After Merge" box.
Click the Merge Button.

In the Background the requests (in this Order) will be submitted:
1) DQM Serial Sync Index Program (DQM Serial Sync Index Program)
2) Customer Merge (Customer Merge)
3) Create Accounting for Third Party Merge

All request complete successfully, but the Create Accounting has the following note in the log:

No third party merge event is found for the subledger application Receivables.

At that point the Unposted/Unprocessed XLA_EVENTS will be in the table.

Cause

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