Error Saving User Display Preferences - ORA-06502: PL/SQL: Numeric Or Value Error (Doc ID 1998932.1)

Last updated on MARCH 04, 2016

Applies to:

Oracle Application Object Library - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On Oracle Applications 12.2.4 version, Basic SysAdmin functions, maintenance:
when a username is longer than 30 characters and that user logs in and choose to use Display Preferences  (For example Delivery manager) in Home Page following error occurs:

FNDFND_UPDATE_FAILEDNFAILURE delivery manager e-mail credentials. ORA-06502: PL/SQL: numeric or value error
ORA-06512: at "APPS.FND_VAULT", line 904
ORA-06512: at "APPS.FND_VAULT", line 715
ORA-06512: at "APPS.FND_DELIVERY", line 343
ORA-06512: at line 1

 

The issue can be reproduced at will with the following steps:
1. Login to instance and use Preference==Display Preference and Set some attribute for example "Known as".
2. Click on apply.

The issue has the following business impact:
Due to this issue, users cannot set their respective Display Preferences.

Cause

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