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Participation Process: Scheduled Errors with FDPSTP Failed Due To ORA-20001: BEN_91665_BENMNGLE_ERRORED: N, ORA_ERRCODE, -1001 (Doc ID 1999065.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP7 to 12.1 HRMS RUP9 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1 HRMS RUP7 version in Oracle Advanced Benefits,

When attempting to run the Participation Process: Scheduled, the following error occurs:

 

ORACLE error 20001 in FDPSTP  ORA-20001: BEN_91665_BENMNGLE_ERRORED: N, ORA_ERRCODE, -1001

Cause: FDPSTP failed due to  ORA-20001: BEN_91665_BENMNGLE_ERRORED: N, ORA_ERRCODE, -1001

ORA-06512: at "APPS.FND_MESSAGE", line 509 ORA-06512: at "APPS.BEN_MANAGE_LIFE_EVENTS", line 6818 ORA-06512: at line 1

 

ORA-01001: invalid cursor
ORA-06512: at "APPS.BEN_DETERMINE_DATE", line 8687
ORA-06512: at "APPS.BEN_PROVIDER_POOLS", line 5372
ORA-06512: at "APPS.BEN_PROVIDER_POOLS", line 6081
ORA-06512: at "APPS.BEN_PROVIDER_POOLS", line 6291
ORA-06512: at "APPS.BEN_PROVIDER_POOLS", line 7184
ORA-06512: at "APPS.BEN_NEWLY_INELIGIBLE", line 1395
ORA-06512: at "APPS.BEN_DETERMINE_ELIGIBILITY2", line 6146
ORA-06512: at "APPS.BEN_DETERMINE_ELIGIBILITY", line 1350
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-01001: invalid cursor
ORA-06512: at "APPS.BEN_DETERMINE_DATE", line 8687
ORA-06512: at "APPS.BEN_PROVIDER_POOLS", line 5372
ORA-06512: at "APPS.BEN_PROVIDER_POOLS", line 6081
ORA-06512: at "APPS.BEN_PROVIDER_POOLS", line 6291
ORA-06512: at "APPS.BEN_PROVIDER_POOLS", line 7184
ORA-06512: at "APPS.BEN_NEWLY_INELIGIBLE", line 1395
ORA-06512: at "APPS.BEN_DETERMINE_ELIGIBILITY2", line 6146
ORA-06512: at "APPS.BEN_DETERMINE_ELIGIBILITY", line 1350
ORA-06510: PL/SQL: unhandled user-defined exception

 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Run process
2. Review log files

Cause

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In this Document
Symptoms
Cause
Solution
References


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