R12: AP/ZX: Cannot Release Manual Hold And Validate The Invoice Due To An Unexpected Error Occurred (Doc ID 2001787.1)

Last updated on JANUARY 06, 2016

Applies to:

Oracle Payables - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Invoice Issues & MassAdd

When attempting to validate the invoice the following error occurs.

ERROR
-----------------------
Cannot release the holds for this invoice because the TAX holds in Ebtax could not be released due to: An unexpected error has occurred. Please contact your system administrator.

STEPS
-----------------------

1) Create a NEW Invoice Header and Line 1, then enter details on Line1 and enter a manual HOLD "Needs Further Approval"

2) Close the Window.

3) Open the AP Invoice Batch where the invoice was created, then add the TAX Classification Code and "Calculate Tax" then go to the Invoice and select options "Validate" and "Release Holds" (Hold name: ALL, release name "Holds Quick Released") and select OK

4) Receive the following error:

      Cannot release the holds for this invoice because the TAX holds in Ebtax could not be released due to: An unexpected error has occurred. Please contact your system administrator.


5) Then, if user go and manually release the HOLD the Invoice gets validated automatically.



The FND Log shows the following error stack: (Doc ID 458371.1 --- How to Get the R12 Trace and FND Debug File / FND Log for Payables Processes)

Cause

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