Configurator Runtime Window Does Not Open From Sales Order Form
(Doc ID 2011202.1)
Last updated on SEPTEMBER 25, 2023
Applies to:
Oracle Configurator - Version 12.2.4 and laterMicrosoft Windows x64 (64-bit)
Symptoms
On : 12.2.4 version, Batch Validation, In Production Instance.
After creating a Sales Order with a configurable item and then clicking on the Configurator button in Sales Order Line Items form, an error message is generated. This is happening on a new instance which was copied from Production.
ERROR
-----------------------
APP-ONT-251005:java.lang.UnsatisfiedLinkError: no czlce in java.library.path
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility,
2. Navigate to the Sales Order Form,
3. Create a new Sales Order with a configurable item,
4. Click on the Configurator button,
5. Error message appears.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot config the items.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |