UPK: Error "The system may not be connected with the tracking environment. Your progress may not be tracked." When Opening a Player Package in Knowledge Center (Doc ID 2012602.1)

Last updated on APRIL 20, 2017

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms

Error when opening player packages in Knowledge Center.

The system may not be connected with the tracking environment. Your progress may not be tracked. To resolve the issue, try restarting the content. If the issue continues, contact your system administrator. Received error code #Failed to set runtime data!



Cause

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