Receiving Issues Caused By Processing Constraint Change Error occurred in receiving processor (rvtptcontrol failed RVTPT-020 OE_RMA_RECEIVING (Doc ID 2014613.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.2.4 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Logistics Management

When attempting to receive an RMA line an error occurs.

ERROR
-----------------------
Error occurred in receiving processor (rvtptcontrol
failed RVTPT-020: Subroutine rvtoe_RmaPushApi() -
User-Defined exception in Package OE_RMA_RECEIVING
Procedure Push_Receiving_Info returned error

Cause: Subroutinervtoe_Rma_PushApi() -
User-Defined


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User, Receiving & Shipping
2. Navigate: Create a repair order > Create logistics lines, ( Ship and Receive)
3. Try to receive the RMA line.
4. Error occurs in receiving processor.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot receive RMA lines.

Cause

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