Receiving Issues Caused By Processing Constraint Change Error occurred in receiving processor (rvtptcontrol failed RVTPT-020 OE_RMA_RECEIVING
(Doc ID 2014613.1)
Last updated on FEBRUARY 16, 2023
Applies to:
Oracle Order Management - Version 11.5.10.2 to 12.2.4 [Release 11.5.10 to 12.2]Information in this document applies to any platform.
Symptoms
When attempting to receive an RMA line an error occurs.
ERROR
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Error occurred in receiving processor (rvtptcontrol
failed RVTPT-020: Subroutine rvtoe_RmaPushApi() -
User-Defined exception in Package OE_RMA_RECEIVING
Procedure Push_Receiving_Info returned error
Cause: Subroutinervtoe_Rma_PushApi() -
User-Defined
STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User, Receiving & Shipping
2. Navigate: Create a repair order > Create logistics lines, ( Ship and Receive)
3. Try to receive the RMA line.
4. Error occurs in receiving processor.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |