UPK: Knowledge Center Displays A System Configuration Error and UPK Is In A Disconnected State (Doc ID 2015025.1)

Last updated on JULY 07, 2017

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms

Accessing Knowledge Center results in the following error message:

"System configuration error"
 
The issue can be reproduced with the following steps:
1: Attempt to log into KCenter
 
This same issue can prevent access to the UPK as well, with the following error message seen when accessing the UPK Client:

"An unsecured or incorrectly secured fault was received from the other party. This error may be caused if the client and server system times are more than 5 minutes apart, excluding time zone differences. Check the clock settings on both the client and server."

Cause

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