TeleService Error: FRM-40735 WHEN-CREATE-RECORD ORA-01403 When Opening Service Request Form
(Doc ID 2018421.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On 12.2.4 - Newly upgraded 12.2.4 instance:
When trying to create a new service request, receive FRM-40735: WHEN-CREATE-RECORD trigger raised unhandled exception ORA-01403.
The error occurs just trying to open the 'Create Service Request' screen.
The SR form does not open, therefore users are unable to enter any data.
FRM-40735: WHEN-CREATE-RECORD trigger raised unhandled exception ORA-01403
(N) Service Requests > Create Service Requests
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document