Last updated on JANUARY 13, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On 12.2.4 - Newly upgraded 12.2.4 instance:
When trying to create a new service request, receive FRM-40735: WHEN-CREATE-RECORD trigger raised unhandled exception ORA-01403.
The error occurs just trying to open the 'Create Service Request' screen.
The SR form does not open, therefore users are unable to enter any data.
FRM-40735: WHEN-CREATE-RECORD trigger raised unhandled exception ORA-01403
(N) Service Requests > Create Service Requests
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