TeleService Error: FRM-40735 WHEN-CREATE-RECORD ORA-01403 When Opening Service Request Form
(Doc ID 2018421.1)
Last updated on OCTOBER 16, 2023
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On 12.2.4 - Newly upgraded 12.2.4 instance:
When trying to create a new service request, receive FRM-40735: WHEN-CREATE-RECORD trigger raised unhandled exception ORA-01403.
The error occurs just trying to open the 'Create Service Request' screen.
The SR form does not open, therefore users are unable to enter any data.
ERROR
------------
FRM-40735: WHEN-CREATE-RECORD trigger raised unhandled exception ORA-01403
STEPS
-----------
(R) Service
(N) Service Requests > Create Service Requests
Cause
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In this Document
Symptoms |
Cause |
Solution |