How to Make Charge Lines Created from Debrief ( Using 'Auto Generate Button') to Type 'Actual' from 'In Progress' and Status from 'New to 'Submitted'?

(Doc ID 2029780.1)

Last updated on JANUARY 15, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

After Charge line created from Debrief through 'Auto Generate button', How to make the charge line type from 'In Progress' to 'Actual' and status from 'New to 'Submitted'?
 

Solution

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