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Performance Issue when Importing Credit Memo Using AutoInvoice or Applying Credit Memo to an Invoice in Transaction Workbench (Doc ID 2033242.1)

Last updated on JULY 13, 2020

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


When running AutoInvoice Import Program to import a credit memo (With the column REFERENCE_LINE_ID is populated in interface table), or when creating a credit memo to be applied to an invoice, the program/form hang and never end

Tkprof shows the following query as the cause of the issue:


The log file might show the following as the last line, which is where it is hanging:

  arccmm() cust_trx_id: 0 cust_trx_line_id: 0 request_id: 22727796


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In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
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