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12.2 - Login Error 'You have encountered an unexpected error. Please contact the system administrator' With 'java.lang.NullPointerException at _pages.__oaerrorpage._jspService(__oaerrorpage.java:625)' In Oacore Logs (Doc ID 2034372.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Applications Framework - Version 12.2.3 to 12.2.4 [Release 12.2]
Oracle E-Business Suite Technology Stack - Version 12.2.3 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.
***Checked for Relevance on 26-JAN-2017***

Symptoms

E-Business Suite 12.2.3 and above

Oacore managed server log (and out files) contain the following error messages:

 

java.lang.NullPointerException
at _pages.__oaerrorpage._jspService(__oaerrorpage.java:625)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:184)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:526)
at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:447)
at weblogic.servlet.jsp.PageContextImpl.include(PageContextImpl.java:163)
at weblogic.servlet.jsp.PageContextImpl.handlePageException(PageContextImpl.java:402)
at _pages.__oa._jspService(__oa.java:286)
....

  

This error results in end user login issues and Framework exception messages as below:

  

You have encountered an unexpected error. Please contact the system administrator for assistance.

  

 

Changes

 The error usually occurs after applying <Patch 19858552>:R12.FWK.C.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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