E-Business Suite Workflow Mailer Notification Generates "Warning For Unsolicited Mail" Response Message, And The Response Email Is Sent To The Discard Folder (Doc ID 2035388.1)

Last updated on JANUARY 03, 2023

Applies to:

Symptoms

E-Business Suite 12.2.4, Workflow Mailer Inbound Processing

ACTUAL BEHAVIOR
---------------
When Workflow email notifications are processed by a user, the emails generate a "Warning For Unsolicited Mail" response and are moved to DISCARD folder.

EXPECTED BEHAVIOR
-----------------------
The Workflow notifications responded to via email should be processed correctly, and reported properly in the Workflow.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Respond to Workflow email notifications received by the user.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Users are unable to correctly approve or reject Workflow notifications received via email.

Changes

 The  Workflow Mailer parameter 'Mailer Node Name' was changed to include a special character, specifically a hyphen "-".

Eg:

WF-MAIL

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.