DSO - Days Sales Outstanding Is Showing Up Blank On The Case Folder (Doc ID 2038244.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Credit Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Data Summary and Data Points

ACTUAL BEHAVIOR
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In the Case Folder for Credit Score, Days Sales Outstanding (DSO) is showing up Blank.

EXPECTED BEHAVIOR
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DSO should show appropriate value. In case of 0 or Null, it should show up as 1.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Case Folder at Account Level
2. Observe that DSO is showing up Blank in Analysis Tab under Credit Score
3. This is after application of latest patch 17355113:R12.OCM.B, which provides ARCMGDPB.pls - 120.31.12010000.17


Cause

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