Parts Requirement HTML Does Not Display All The Ship To Address When Compared to Part Requirement Form (Doc ID 2043724.1)

Last updated on JUNE 21, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
Field Technician is unable to select any of his Ship To Address in the LOV of the Parts requirement html page.

EXPECTED BEHAVIOR
Expect that the list of values should be displaying all the addresses that are mapped in the Resource address and subinventories form for that technician.

STEPS
1. Login to Oracle Apps.
2. R) Field Service Manager -> Spares Management -> Part Requirement Html -> Enter a new Part Requirement
Enter the Resource and in Ship To Address: Click the LOV and find that there are no values to select.
3. However, In the Resource address and subinventories form, there are 4 addresses with primary being defaulted. When tried to create a new Part Requirement using the Part Requirement form, when clicked on the Address button it displays all the addresses that are defined for the resource.

Cause

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