Inbound Processing Approvals Fail: No login methods supported! After Upgrade To Exchange Server 2013

(Doc ID 2043925.1)

Last updated on OCTOBER 21, 2016

Applies to:

Oracle Workflow - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Inbound processing fails when approvers receive email notifications, but cannot approve.

Error message from java mailer log file:

 [Aug 2, 2015 3:17:03 PM EEST]:1438517823719:-1:-1:atest.test.pvt:[main,5,main]:1441635048:1117:1438517823264:0:EXCEPTION:[MLRTST : oracle.apps.fnd.cp.gsc.Logger.
start(WorkflowContext, int)]:Logger has been successfully started -> Logger{mLog=[$Header: 120.4.12010000.2 2009/06/17 15:14:37 rsantis ship $ @112315192 {oracle.apps.fnd.profiles.ExtendedProfileStore@444c444c}],
[Aug 2, 2015 3:17:04 PM EEST]:1438517824745:-1:-1:atest.test.pvt:[main,5,main]:1441635048:1117:1438517823264:0:EXCEPTION:[MLRTST :
erUtils.hostConnectionTest(WorkflowContext, Logger, Properties)]:Server {ExchangeServers.anadolusigorta.pvt} at port {143} is reachable
[Aug 2, 2015 3:17:04 PM EEST]:1438517824757:-1:-1:atest.test.pvt:[main,5,main]:1441635048:1117:1438517823264:0:EXCEPTION:[MLRTST :
Utils.storeTest(WorkflowContext, Logger, Properties)]:Debug property -> {true}
[Aug 2, 2015 3:17:04 PM EEST]:1438517824865:-1:-1:atest.test.pvt:[main,5,main]:1441635048:1117:1438517823264:0:ERROR:[MLRTST :
s.storeTest(WorkflowContext, Logger, Properties)]:Test did not complete successfully -> javax.mail.MessagingException: No login methods supported!;
 nested exception is:
       com.sun.mail.iap.ProtocolException: No login methods supported!
Stack Trace
javax.mail.MessagingException: No login methods supported!;
 nested exception is:
       com.sun.mail.iap.ProtocolException: No login methods supported!
       at com.sun.mail.imap.IMAPStore.protocolConnect(
       at javax.mail.Service.connect(
       at javax.mail.Service.connect(
       at javax.mail.Service.connect(



The email server has been upgraded to Microsoft Exchange 2013 from a previous Exchange email server.  

The 2013 Exchange is not a cloud based email server; nor load balanced email server. 

SSL is not enabled in java mailer configuration.


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