Unable To Save Shipping Information Details In Quote

(Doc ID 2052332.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Transportation Management - Version 6.3.7 to 6.4.1 [Release 6.3 to 6.4]
Information in this document applies to any platform.

Symptoms

A Quote custom manager layout is created after copying the public - quote manager layout. There is no changes being done in the custom one. The copied quote Manager Layout is attached to a screen set and menu and when a new quote is tried to be created, the below issues are seen:

a. Under Shipping Information, only flexible commodity qualifier and commodity code got saved, rest values like transport handling unit and transport handling unit count did not get saved

b. When navigating to ‘Cost Options’ tab getting below error due to which not able to finish quote creation

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A Value has been entered for Transport Handling Unit Count on a grid that has not been saved
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STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Quote and create a New Quote
2. Go to Shipping Information tab


Cause

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