Contract Stuck In Workflow With Negotiation Status of Internal Approval Failed
(Doc ID 2054979.1)
Last updated on FEBRUARY 07, 2023
Applies to:
Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
When attempting to renew a Service contract and submit it for approval, the following error occurs.
Error
Internal Approval Failed
Steps
1. Renew a Service contract.
2. Submit the contract for approval.
3. The Negotiation Status changes to "Internal Approval Failed".
4. If contract is copied prior to submitting for approval, the copied contract is approved as expected.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |