Contract Stuck In Workflow With Negotiation Status of Internal Approval Failed
(Doc ID 2054979.1)
Last updated on MARCH 01, 2021
Applies to:Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
When attempting to renew a Service contract and submit it for approval, the following error occurs.
Internal Approval Failed
1. Renew a Service contract.
2. Submit the contract for approval.
3. The Negotiation Status changes to "Internal Approval Failed".
4. If contract is copied prior to submitting for approval, the copied contract is approved as expected.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document