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Contract Stuck In Workflow With Negotiation Status of Internal Approval Failed (Doc ID 2054979.1)

Last updated on OCTOBER 27, 2018

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to renew a Service contract and submit it for approval, the following error occurs.

ERROR
-----------------------
Internal Approval Failed

STEPS
-----------------------
1. Renew a Service contract.
2. Submit the contract for approval.
3. The Negotiation Status changes to "Internal Approval Failed".
4. If contract is copied prior to submitting for approval, the copied contract is approved as expected.

BUSINESS IMPACT
-----------------------
Due to this issue users cannot approve Service contracts as expected.

Cause

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In this Document
Symptoms
Cause
Solution
References


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