Supplier Notification Missing on iSupplier Portal Home page, when Purchase Order is 'Required Acknowledge' (Doc ID 2058564.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Purchasing - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ISSUE

The Supplier user is not receiving a notification on the iSupplier Portal Home page when a Purchase Order (PO) is in 'Required Acknowledge' status.

 

STEPS TO REPLICATE

This issue can be re-produced with the below steps

  1. From Purchasing Super user responsibility
  2. Create a Purchase Order -> Set acceptance required as 'Document or shipment' on the PO Terms and Conditions.
  3. Approve the Purchase Order
  4. When a supplier user logs into the iSupplier Portal (set external iSP URL profile ), no notification was shown.
  5. Navigating to the detail query on Order's tab, status the PO is seen in the status of  'Requires Acknowledge'.

 ERROR

1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:10.212.153.13:93320:1436216103930:25:ERROR:[SVC-GSM-WFMLRSVC-9769-10006: oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:
Problem getting HTML content -> oracle.apps.fnd.wf.mailer.FormatterException:
Problem getting the HTML content ->oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException:
Problemobtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException:
Unable to invoke method HTTPClient.HTTPResponse.listHeaders caused by:java.net.SocketException:
Connection reset

at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag(NotificationFormatter.java:3505)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:576)
at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:211)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1554)
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:409)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:355)
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:350)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:352)
at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(SMTPMessageHandler.java:96)
at oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read(SMTPOutboundProcessor.java:796)
at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java:613)
at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:283)
at java.lang.Thread.run(Thread.java:724)

Caused by:
oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException:
Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException:
Unable to invoke method HTTPClient.HTTPResponse.listHeaders caused by:java.net.SocketException: Connection reset

Workflow Error

Supplier Receiving Notifications in iSupplier Portal but Supplier Change Request flow gave below error when Planner Accept the Change
''PL/SQL procedure: PO_REQAPPROVAL_INIT1.GET_REQ_ATTRIBUTES Error: ORA-20002:
3103: Attribute 'FEDERAL_FLAG' does not exist for item
'POREQCHA/57002-21005-11001'.

Cause

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