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Email Center: Agents Emails are Missing. How to find out what happened to them ? (Doc ID 2061006.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Some Agents noticed that e-mails are missing in Email Center. 

In some cases, E-mail Center (EMC) application does not receive emails that have reached the E-mail Server.

Solution

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In this Document
Goal
Solution
References


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