My Oracle Support Banner

Unable to View the Customer Site Name Field While Booking Sales Order in Order Management (OM) (Doc ID 2062243.1)

Last updated on SEPTEMBER 22, 2018

Applies to:

Oracle Order Management - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Goal

Question 1

The customer 'Site Name' field is visible in the Customer Standard Form in AR which allows easy identification for multiple Ship To Locations as this is a business requirement.
When entering a new Sales Order and query on the Ship To, you can't select the Ship To required as the 'Site Name' is not one of the attributes from the LOV display.
How can the 'Site Name' be made visible within OM?
 
Question 2

The customer 'Site Name' field is visible in the Customer Standard Form in AR which allows easy identification for multiple Ship To Locations as this is a business requirement. The issue we are facing is that when we enter a new Sales Order and query on the Ship To, we can't select the Ship To required as the 'Site Name' is not one of the attributes from the LOV display. Again, we have multiple ship to locations for a customer and the window does not show the "Site Name" column in the Ship-to-Locations window.
Is there a workaround in which the 'Site Name' be made visible within OM?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.