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Error 'APP-BEN-92197 ' When Processing a Termination Life Event (Doc ID 2062825.1)

Last updated on JULY 08, 2024

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

On 12.1 HRMS RUP7 version, Oracle Advanced Benefits

When attempting to process the Termination life event, the following error occurs:

APP-BEN-92197: Unable to calculate the service date for the employee.

This error occurred in the following package : ben_det_wait_perd_cmpltn.get_wtg_perd_end_date.

Context at time of error:
Person ID : <Person ID>

 
Research show that this error occurs when there is no Original Hire Date entered for an employee on the Benefits Assignment.

Attempts to update the benefits assignment with the date and save produce the below error:

APP-BEN-92849: The Create Benefits Assignments segment of the Benefits Defaults Structure is set to No, therefore no benefits assignments may be created in this business group.


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Enter and Maintain and query the employee in question.
3. Select the Others button > End Employment and terminate the employee.
4. Go to People > Benefits Service Center and query the employee.
5. Attempt to process the detected Termination life event.
Error occurs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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