FRM-40735: WHEN-BUTTON-PRESSED Trigger Raised Unhandled Exception ORA-01086 In Charges (Doc ID 2066974.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 -

Getting the following error when attempt to submit a Charges line in the Service Request form for certain items.

ERROR
--------
FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-01086

STEPS
----------------
1. Create Service Request
2. Navigate to Charges Tab
3. Add charge lines and try to submit

Cause

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