GENERATE_PDF_BUYER Error When Approving BPA Through Notification Received From Supplier (Doc ID 2068204.1)

Last updated on JANUARY 15, 2024

Applies to:

Symptoms

When attempting to approve a Blanket Purchase Agreement (BPA) through a notification received from the supplier, the following error occurs in workflow:

ERROR
NOTIFY_APPROVER_PROCESS / GENERATE_PDF_BUYER Notify Approver Generate PDF in Buyer's Lang ERROR #EXCEPTION

GENERATE_PDF_BUYER (Generate PDF in Buyer's Lang) #EXCEPTION 1 User-Defined Exception PO_COMMUNICATION_PVT.GENERATE_PDF(POAPPRV, 185001-302018, PO, PO_COMMUNICATION_PVT.GENERATE_PDF : Exception submitting concurrent request) Wf_Engine_Util.Function_Call(PO_COMMUNICATION_PVT.generate_pdf_buyer, POAPPRV, 185001-302018, 312410, RUN)


STEPS
The issue can be reproduced at will with the following steps:
1. Buyer creates a new Blanket Purchase Agreement in the buyer work center and grants the authority to supplier for uploading BPA lines.
2. Supplier upload the BPA lines and submits back to the Buyer for review.
3. Buyer receives a notification, reviews the details and choose approve.  The system launches the Purchase Order (PO) approval workflow for sending notifications to the BPA approver, which is erring out.

WORKAROUNDS
The buyer selects the responsibility before approving the BPA.  The workflow is launched without any error. The workflow is launched with the responsibility_id populated if the buyer selected the responsibility before approving the notification.

Cause

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