qp_preq_grp.call_calculation_engine ORA-06502:PL/SQL: NUMERIC VALUE ERROR. CHARACTER STRING BUFFER TOO SMALL Attempting to create a Contract subline

(Doc ID 2071130.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Service Authoring, attempting to create a subline, the following Error Occurs:

Error:
Call to QP engine API "qp_preq_pub.price_request" returned the following Error:
Error: Routine "qp_preq_grp.call_calculation_engine ORA-06502:PL/SQL: NUMERIC OR VALUE ERROR. CHARACTER STRING BUFFER TOO SMALL

 



Step to Reproduce:
The issue can be reproduced at will with the following steps:
1. Create a contract
2. Enter Item at subline level
3. The Error occurs.

Business Impact:
The issue has the following business impact:
Due to this issue, users cannot create contracts.

Cause

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