ORA-6502: PL/SQL: numeric or value error: NULL index table key value in Package IBY_FNDCPT_TRXN_PUB and should be Communication Error displayed to the users
(Doc ID 2071137.1)
Last updated on AUGUST 06, 2021
Applies to:Oracle Payments - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.
Credit Card Authorization error message is misleading for users after applying patch 18053306. Before patch 18053306 , the users would see the generic Communication Error message when connection failed during credit card authorization.
After patch 18053306 the Communication Error not displayed for timeout / connection issues for the Receivables transactions. This is causing confusion to the users.
Error APP-IEX-240781:A cash receipt could not be created because
of ORA-6502: PL/SQL: numeric or value error: NULL
index table key value in Package IBY_FNDCPT_TRXN_PUB
Procedure Create_Authorization. Authorization of credit card
The log correctly show COMMUNICATION_ERROR, and that is what AR user is
expecting to see to know there was a connection problem.
The issue can be reproduced at will with the following steps:
1. Receivables Manager
3. Try to process credit card payment
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