iSupport: Error In Downloading Product From Accounts (Doc ID 2072666.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

When attempting to download Account > Products list of Install Base products, the following error appears in the spreadsheet output:

Error:

  java.lang.IllegalStateException: strict servlet API: cannot call getWriter() after getOutputStream()

Steps:

(R) iSupport
(N) Account -> Product tab

 - Click on Download button
 - Save Excel file
 - Open file and it includes HTML tags rather than the Installed Base list.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms