iSupport: Error In Downloading Product From Accounts
(Doc ID 2072666.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle iSupport - Version 12.2.3 to 12.2.3 [Release 12.2]Information in this document applies to any platform.
Symptoms
When attempting to download Account > Products list of Install Base products, the following error appears in the spreadsheet output:
Error:
java.lang.IllegalStateException: strict servlet API: cannot call getWriter() after getOutputStream()
Steps:
(R) iSupport
(N) Account -> Product tab
- Click on Download button
- Save Excel file
- Open file and it includes HTML tags rather than the Installed Base list.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |