Unable To Create A Partial Credit Memo: The System Cannot Prorate This Tax Amount Because The Line Level Control Tax Amount Is Not Equal To 0, But The Total Calculated Tax Amount For This Transaction Line Is 0. Please Contact Your Tax Manager

(Doc ID 2073867.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Oracle Applications Tax Module

You cannot create a partial credit memo as you receive the following

ERROR
-----------------------

"The system cannot prorate this tax amount because the line level control tax amount is not equal to 0, but the total calculated tax amount for this transaction line is 0. Please contact your tax manager."


STEPS
-----------------------

1. Query an invoice and do a partial credit.
2. Receive error message without ability to complete the credit.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:

You are not able to create a partial credit on an invoice.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms