Unable To Create A Partial Credit Memo: The System Cannot Prorate This Tax Amount Because The Line Level Control Tax Amount Is Not Equal To 0, But The Total Calculated Tax Amount For This Transaction Line Is 0. Please Contact Your Tax Manager (Doc ID 2073867.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

On : 12.1.3 version, Oracle Applications Tax Module

You cannot create a partial credit memo as you receive the following

ERROR
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"The system cannot prorate this tax amount because the line level control tax amount is not equal to 0, but the total calculated tax amount for this transaction line is 0. Please contact your tax manager."


STEPS
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1. Query an invoice and do a partial credit.
2. Receive error message without ability to complete the credit.

BUSINESS IMPACT
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The issue has the following business impact:

You are not able to create a partial credit on an invoice.

Changes

Cause

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