TeleService 12.2.4 - Issue Compiling Form CSXSRISR.fmx During Patch Installation (Doc ID 2078545.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

When installing the latest Patch Wizard merged patch set, it attempts to recompile forms.
During forms recompilation there are errors.

Errors:

The following Oracle Forms objects did not generate successfully:

cs      forms/US        CSXSRISR.fmx

Compiling WHEN-CREATE-RECORD trigger on INCIDENT_TRACKING data block...
Compilation error on WHEN-CREATE-RECORD trigger on INCIDENT_TRACKING data block:
PL/SQL ERROR 49 at line 46, column 1
bad bind variable 'sr_history.types'
PL/SQL ERROR 49 at line 46, column 1
bad bind variable 'sr_history.types'
PL/SQL ERROR 49 at line 47, column 1
bad bind variable 'sr_history.frame_title'
PL/SQL ERROR 49 at line 47, column 1
bad bind variable 'sr_history.frame_title'
PL/SQL ERROR 49 at line 49, column 1
bad bind variable 'sr_history.types'
PL/SQL ERROR 49 at line 50, column 1
bad bind variable 'sr_history.frame_title'

[...]

Compiling KEY-LISTVAL trigger on EXTERNAL_REFERENCE item in INCIDENT_TRACKING data block...
Compilation error on KEY-LISTVAL trigger on EXTERNAL_REFERENCE item in INCIDENT_TRACKING data block:
PL/SQL ERROR 302 at line 9, column 22
component 'COPY_FIELDS' must be declared
PL/SQL ERROR 0 at line 9, column 1
Statement ignored

Steps:

Applying a merge of 110 patches from the latest patch wizard.

Cause

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