Receipts Workbench Issue: In AR Reconciliation Record of The Receipt is Not Accounted (Doc ID 2078743.1)

Last updated on JANUARY 17, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, In Production Instance, Receipts Related

ACTUAL BEHAVIOR
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Receipt with cash_receipt_id 14536149 was reconciled and then unreconciled. Later it was reconciled again.

The final reconciliation is not accounted and the balance is lying in remittance account

EXPECTED BEHAVIOR
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Expect to have the final reconciliation to be accounted as well.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create the Receipt and reconcile
2. Unreconcile the receipt
3. Now reconcile the receipt again and account.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the bank account balance is incorrect.

Cause

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