12.2.4: Create Account Contact: Invalid Value for PARTY_ID. Please Enter Party_id Value from HZ_PARTIES (Doc ID 2079911.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Receivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On :  12.2.4 version, Customers Module

You are attempting to create a customer account contact and receive the following error:

Invalid value for party_id. Please enter PARTY_ID value from HZ_PARTIES 
Value for CUST_ACCOUNT_ROLE_ID - RESPONSIBILITY_TYPE must be unique

Steps to Reproduce:

  1. Query query a customer and try to add a contact to customer account
  2. Assign two or more roles to that contact (There are duplicated roles assigned to the contact) and press Apply.
    The error "Value for cust_account_role_id - responsibility_type must be unique" appears and you return to roles section and change the second role to another one, press Apply
    Another error appears: "Invalid value for party_id. Please enter party_id value from hz_parties."
  3. If you return to roles section again, and delete the second role and press Apply button again, an unexpected error page is found.

Cause

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