Define Nodes Function for Service Request for CURSOR type nodes, fail to display in the Universal Work Queue. (Doc ID 2082756.1)

Last updated on FEBRUARY 23, 2022

Applies to:

Symptoms

On : 12.1.3 version

ACTUAL BEHAVIOR
---------------

Using the Service, Define Nodes function to create custom Service Request Cursor Nodes. As Detailed in:

Doc ID 1527012.1 How to create a new Service Request Sub-Node for the Universal Work Queue(UWQ), using the ''Define Node'' Function.

Any custom CURSOR nodes do not show.

EXPECTED BEHAVIOR
-----------------------

The custom CURSOR nodes show.

STEPS
-----------------------

The issue can be reproduced at will with the following steps:

(R) System Administrator
(N) Define Nodes

Create a custom CURSOR node.

(R) Service
(N) UWQ

The node does not show.

BUSINESS IMPACT
----------------------------

The issue has the following business impact:
Due to this issue, users cannot create quick custom Service Requests Node.

WORK AROUND
-----------------------------

Create a full custom node, requiring the a person with pl/sql coding knowledge.

Cause

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