Worklist Notifications With Junk Characters (Doc ID 2088215.1)

Last updated on MARCH 20, 2024

Applies to:

Symptoms

On : 12.1.3 version, Worklist Notifications, Email Notifications, and Request Processing

ACTUAL BEHAVIOR
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Customer noticed Worklist Notification and Email Notifications of the following 2 Concurrent Program contain Junk Characters in the Subject Line:

- PRC: Update Project Summary Amounts
- GMS: Update Actual and Encumbrance Balance

These 2 Concurrent Programs are part of a Request Set that was created in the Concurrent Requests screens

EXPECTED BEHAVIOR
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Notifications from the Concurrent Programs Notifications should be legible


STEPS
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The issue can be reproduced at will with the following steps:

1. Enable the "Print together" option of a Request Set from Request set Definition Form.
2. Run the request set comprised of 2 concurrent programs:

- PRC: Update Project Summary Amounts (Oracle Projects)
- GMS: Update Actual and Encumbrance Balance (Oracle Grants)


3. While running the request set, specify the "Notify to" option for any of its child programs.
4. After the Request Set completes, the Completion Notification for the program does not provide correct information it appears like the below:

Request <XXXXXX> (PRC: Update Project Summary Amounts) has completed with status Ræ hšü hšü ̝¹ÿ·™÷
Request <YYYYYY> (GMS: Update Actual and Encumbrance Balance) has completed with status Ræ hšü hšü ̝¹ÿ·™÷


5. When Concurrent Requests are run individually or uncheck Print Together Email Notification's Subject Line are legible (no Junk Characters)


NOTE: this issue is not specific to a certain Concurrent Request, but it is actually specific to a Request Set containing Concurrent Requests

Changes

Cause

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