Updating Profile Class Form Doesn't Update Values at Customer Site Level (Doc ID 2089203.1)

Last updated on MARCH 25, 2024

Applies to:

Symptoms

On : 12.1.3 version, Customers Module

Updating Profile Class Form Doesn't Update Values at Customer Site Level

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Profile Classes

• Query an existing customer profile class
• Update fields like Letter Set, Classification etc
• Try to Save and system will ask to "Update All Profiles" or "Do Not Update Existing Profiles" or "Update All Uncustomized Profiles"
• Choose "Update All Profiles" and click OK
• Customer Profile Copy program will be triggered

Navigate to Customer Form

Responsibility: Receivables Manager
Navigation: Customers > Customers

Query the Customer and Navigate to Customer Site to which the Profile Class you updated was attached to.Click on Site Details Page>Profile Tab

You will find updated values are not reflected in Customer Profile Tab

Changes

 <Patch 10043072>: R12.HZ.B was applied which introduced Dunning Letter Set Name field on the Customer profile.

Cause

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