R12 APXPAWKB Payment Workbench Form Allows to Clear/ Remove the Records from Enter/Adjust Invoices Window after the Payment is Saved Resulting in Overpayment (Doc ID 2091088.1)

Last updated on FEBRUARY 17, 2023

Applies to:

Symptoms

Payment Workbench form allows to remove Credit Memo Invoices from Enter/Adjust Invoices Window after the Payment is Saved in system. But it does not update the Payment Amount due to which the Suppliers are Overpaid.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create 3 Invoices. 1 Standard and 2 Credit Memos
2. Create payment and enter/adjust invoices.
3. Save it. Payment Amount is $2000 which is CORRECT
4. Click “Clear Record” from Menu options OR use Shift+F6 key using keyboard, for 2 Credit Memos in Enter/Adjust Invoices window, save and close form.
5. Find the payment, now the amount is $3000 though the Credit Memos are also included in payment, which is INCORRECT.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Overpayment done to Supplier.

Changes

Cause

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