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When Trying to Run Domain Export Action Filling All the Details on the Form and Hit the Export Button a Blank Window Appears and This Window Just Stays Open (Doc ID 2097056.1)

Last updated on MARCH 06, 2019

Applies to:

Oracle Transportation Management - Version 6.3.6 to 6.4.1 [Release 6.3 to 6.4]
Information in this document applies to any platform.

Symptoms

When trying to run Domain Export action, filling all the details on the form and hit the Export button a blank window appears and this window just stays open.

No export file appears in the directory specified in the "Domain Export" screen.

Right-click and view source to see exception

NullPointerException

java.lang.NullPointerException
at glog.database.admin.ExportDomain.run(ExportDomain.java:21)
at glog.integration.servlet.ExportDomainServletHelper.processDomain(ExportDomainServletHelper.java:76)
at glog.integration.servlet.ExportDomainServletHelper.process(ExportDomainServletHelper.java:157)
at glog.integration.servlet.ExportDomainServlet.process(ExportDomainServlet.java:49)
at glog.webserver.util.BaseServlet.service(BaseServlet.java:1071)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:254)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:136)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:346)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configuration and Administration -> Technical Support -> Diagnostics and Tools -> Integration -> Domain Export
- See the blank window
2. Right Click and View Sourcing in IE to see the exception

Cause

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In this Document
Symptoms
Cause
Solution
References


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