R12 E-Business Suite Restricting Multiple Internet Explorer 11 Sessions Fails And Accessing Workflow Notifications Display Error "Cannot Display Page You cannot complete this task because one of the following events caused a loss of page data" (Doc ID 2099158.1)

Last updated on FEBRUARY 20, 2023

Applies to:

Symptoms

E-Business Suite 12.1.3 Applications Technology Stack, SSO /OID Technology issues

The system has been setup to restrict multiple sessions as per <Note 375403.1>.

It works from Internet Explorer 10 but not from IE11. A user can open multiple sessions when logged in from IE11.

Followed <Note 389422.1> - R12: Recommended Browsers for Oracle E-Business Suite and applied all IE11 patches below:

<Patch 9239090> :12.1.3 Release Update Pack
<Patch 17932167> :R12.TXK.B
<Patch 18936791> :R12.FWK.B.delta.4
<Patch 21565052>:R12.FWK.B

The following patches may also have been applied:
<Patch 21482112> R12.FWK.B
<Patch 20986782> R12.CC_PF.B
<Patch 19273341> R12.BNE.B.delta.4

Afterwards opening an email notification with multiple sessions in IE11, the following error is displayed in the email body:

ERROR
-----------------------
Error: Cannot Display Page
You cannot complete this task because one of the following events caused a loss of page data.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open an email notification

2. Confirm the above error is received in the email body

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to the issue, users cannot read or access the content of email notifications.

Changes

Cause

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