Some Users are Unable To Receive Workflow Mail Notifications Due to 'ERROR:[SVC-GSM-WFMLRSVC-1243006-10006 Check that all recipients have not had their notification preference disabled because of an invalid email address' (Doc ID 2104450.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Workflow - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

E-Business Suite R12 Workflow, Workflow Notification Issues

Some users are unable to receive workflow email notifications when there are multiple role recipients.

Email notifications sent to an adhoc roles fails when one of the members has an invalid address.

The members with a valid address will still receive the email.

 


Log shows: ERROR
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*****************************

[Jan 15, 2016 1:26:20 PM EST]:1452882380680:-1:-1:ogerpl0003px:10.73.99.18:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:1624174522:36181:1452863723347:31:ERROR:[SVC-GSM-WFMLRSVC-1243006-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.sendMessages(String)]:Not all emails were sent. Check that all recipients have not had their notification preference disabled because of an invalid email address

[Jan 15, 2016 1:26:20 PM EST]:1452882380790:-1:-1:ogerpl0003px:10.73.99.18:-1:-1:1:20420:SYSADMIN(0):-
1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:1624174522:36181:1452863723347:31:ERROR:[SVC-GSM-WFMLRSVC-1243006-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.sendMessages(String)]:Not all emails were sent. Check that all recipients have not had their notification preference disabled because of an invalid email address



The issue can be reproduced at will with the following steps:
1. Send a notification to multiple mail recipient roles

2. One or more of the recipients does not receive an email notification


The issue has the following business impact:
Due to the issue, users cannot receive email notifications.

Cause

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